Terms of service

About these terms

These terms govern your engagement with Ceptiv ApS, CVR 37576476, Lyngbyvej 83A, 2100 København Ø, Denmark. Ceptiv ApS is a registered secondary business name of Acenta Group ApS. What we do is custom software: backend applications, websites, mobile apps, AI features, integrations with third-party systems, ongoing hosting and maintenance, and access to the Client Panel.

You accept these terms by requesting a quote, starting the project flow, or continuing to use any service we provide. If you are doing so for a company, you confirm you are authorised to bind it. Where a signed quote, order confirmation or separate agreement says something different from these terms, that document wins for the point it covers, and these terms fill in the rest.

Business customers only

We sell to businesses, public bodies and other organisations, not to consumers. Because of that, the Danish Consumer Contracts Act does not apply to our agreements, and there is no 14-day right of withdrawal. If you are buying as a private individual, tell us before you accept a quote, as we would need to agree different terms.

What the words mean

A "feature" is one defined piece of functionality in your solution, for example a login, a booking form, a customer overview or a PDF export; what counts as a feature is listed in your quote so there is no argument later. An "integration" is a connection to one external system, such as an accounting package or a payment provider. A "package" is one of our published starter tiers. "Deliverables" are the code, designs and configuration we produce specifically for you. The "subscription" is the recurring monthly service that keeps the solution running.

What we deliver

We build custom solutions from scratch rather than adapting templates or someone else's codebase. Every engagement is a one-time development fee plus a monthly subscription. The subscription covers hosting, maintenance, security updates, bug fixes within the agreed scope, monitoring, backups and priority support for as long as it runs.

Starter packages

Our published web packages are Small at 2,500 EUR one-time plus 85 EUR per month for 12 features and 1 integration, Medium at 5,000 EUR one-time plus 125 EUR per month for 24 features and 2 integrations, and Large at 7,500 EUR one-time plus 165 EUR per month for 36 features and 3 integrations. Mobile app packages are priced separately at 4,000, 6,500 and 10,000 EUR one-time plus 165, 250 and 325 EUR per month for the same feature and integration counts.

Features beyond your package limit cost 350 EUR each. Features you have paid for but not used do not expire — they roll over for later use at no extra cost. Prices listed here and on the pricing page are current at the date of these terms and exclude VAT; the amounts in your accepted quote are the ones that bind us both.

Custom quotes

Projects that need more features, complex integrations or several connected systems fall outside the packages, and we quote them individually. The same structure applies: a fixed one-time price and a monthly subscription, both stated up front.

How a project runs

You describe the project through the website or in a conversation with us. We review it and come back with a detailed fixed-price quote within 24 hours on business days. The quote is an offer, not a contract, and is valid for 30 days unless it says otherwise.

We then go through scope, features, timeline and price together and adjust until both sides are satisfied. Nothing is binding until you accept the quote in writing, including by email or by approving it in the Client Panel.

Once accepted, the agreed scope is fixed. Anything you add later is a change: we price it, you approve it in writing, and only then do we build it. Timelines we give are careful estimates that assume you come back to us on feedback and content within a reasonable time; delays on your side move the delivery date accordingly.

Delivery and acceptance

We deliver by making the solution available to you in a test or production environment and telling you it is ready for review. You then have 10 business days to test it against the agreed scope and report anything that does not match.

We fix anything genuinely outside the agreed scope at no cost. If you do not report anything within those 10 business days, or you start using the solution in production, it counts as accepted. Acceptance does not affect the bug fixing included in your subscription, which continues for as long as the subscription runs.

What we need from you

Give us accurate information, the content, assets, accounts and access we need to do the work, and feedback within a reasonable time when we ask for it. Make sure you actually hold the rights to any text, images, logos, data or code you hand us, and that using them does not infringe anyone else's rights. Keep your Client Panel sign-in details to yourself and tell us promptly if you think someone else has them. Use what we build lawfully, and pay on time.

The monthly subscription

The subscription runs from the month the solution goes live and is invoiced monthly in advance. It covers hosting, monitoring, backups, security patching, fixing bugs within the agreed scope, and support through the Client Panel or email. We aim to acknowledge support requests on the same business day and to treat anything that takes the solution offline as urgent.

It does not cover new features, redesigns, changes you ask for after acceptance, work caused by someone else changing your solution, or problems caused by a third-party service that we do not control. We quote that work separately before starting it.

If the subscription ends for any reason, hosting, maintenance, monitoring, backups and support end with it. You keep ownership of your deliverables and we will hand over code and data, but we are no longer responsible for running the solution.

Third-party services and licences

Some solutions depend on services we do not provide, such as domain registration, business email, payment providers, accounting systems, SMS gateways, map or AI APIs and app store accounts. Fees for those are yours and are usually billed to you directly by the provider. Their terms and availability are outside our control, and we are not liable if a third party changes its pricing, its API or its terms — though we will tell you and quote any work needed to adapt. Obtaining the licences you need for third-party components is your responsibility, and we will tell you which are required.

Payment

Invoices are issued in Danish kroner for clients invoiced in Denmark and in euro for clients invoiced elsewhere, as stated in your quote. Payment is due within 14 days of the invoice date unless we agreed otherwise in writing, and is made by bank transfer to the account shown on the invoice. All prices exclude VAT; VAT and any other applicable taxes or duties are added and are your responsibility.

The one-time development fee is invoiced as set out in your quote. The subscription is invoiced monthly in advance from go-live.

Late payment carries interest of 1.5 percent per month on the outstanding amount, plus reminder fees and the compensation amount permitted by the Danish Interest Act. If an invoice is more than 30 days overdue, we may suspend work and, after giving you 14 days' written warning, suspend the hosted solution until the account is settled. Suspension does not reduce what you owe.

If you dispute an invoice, tell us in writing within 14 days of receiving it, with reasons. Undisputed amounts on the same invoice remain payable on time.

Price adjustments

The one-time development price in your accepted quote is fixed. Subscription prices may be adjusted once per calendar year with at least 60 days' written notice, to reflect changes in our hosting and infrastructure costs and general cost development in Denmark. If an increase does not suit you, you may terminate the subscription with effect from the date the new price would take effect, without paying the early termination fee, provided you tell us before that date.

Cancellation and termination

The subscription runs until either side terminates it with 30 days' written notice to the end of a month.

Because our one-time development prices are set on the assumption of a longer relationship, terminating within the first 15 months of the subscription carries a one-time early termination fee. For our published packages this is currently 1,200 EUR for Small, 1,600 EUR for Medium and 2,000 EUR for Large; the amount that applies to you is stated in your agreement. After 15 months there is no fee and you can terminate freely with the same 30 days' notice.

Either party may terminate with immediate effect if the other commits a material breach and fails to remedy it within 14 days of written notice, or becomes insolvent or enters bankruptcy. Non-payment more than 30 days past due is a material breach.

On termination you settle everything outstanding, and we hand over the source code, data and any credentials for the deliverables you own, in a common format, within 30 days. We will keep a copy only as long as our retention obligations require. If you need help migrating beyond a straightforward handover, we will quote it.

Who owns what

Once you have paid in full, you own the deliverables we created specifically for your project, including the custom source code, and you get full access to it. You may modify, extend or transfer it as you see fit.

We keep ownership of the tools, libraries, frameworks, components and working methods we already had or develop generally, including the pre-built integrations we reuse across clients. Where any of that is embedded in your deliverables, you get a perpetual, worldwide, non-exclusive licence to use it as part of your solution for your own business, for as long as you like. That licence does not let you resell or license those components on their own.

Anything you give us — your content, data, trademarks and existing materials — stays yours. Open-source components are covered by their own licences, and we tell you which ones we have used. Until you have paid in full, the deliverables remain ours, and any licence to use them is provisional.

References and publicity

We would like to name you as a client and show your solution in our portfolio and marketing. We will only do that with your written approval, we will never publish anything confidential, and you can withdraw the approval at any time, after which we remove the material from our own channels within a reasonable time.

Confidentiality

Each side keeps the other's confidential information to itself, uses it only for the project, and protects it as carefully as its own. This applies for five years after the engagement ends. It does not cover information that is already public through no fault of the receiving party, that the receiving party already had, that it develops independently, or that it must disclose by law or court order — in which case it tells the other side first where it is allowed to.

Subcontractors

We may use subcontractors and third-party service providers to deliver parts of the work. We remain fully responsible to you for what they do, as if we had done it ourselves, and they are bound by the same confidentiality and data protection obligations.

Data protection

How we handle personal data is set out in our Privacy Policy, which forms part of these terms. Where we host or maintain a solution that processes personal data for you, you are the data controller and we are your processor. We enter into a written data processing agreement with you covering instructions, security, sub-processors, assistance with data subject rights, breach notification and deletion at the end of the engagement. That agreement takes precedence over these terms on anything to do with processing personal data.

You warrant that you have a lawful basis for the personal data you ask us to process, that you have given the necessary information to the people it concerns, and that the data you hand us may lawfully be handed over. You are responsible for what your solution collects and why; we advise on the technical side but we do not decide your purposes.

Warranties and liability

We warrant that we will deliver in a professional and workmanlike manner, in accordance with the agreed specification and with the standards normally expected of Danish software suppliers. We fix defects that fall within the agreed scope at no cost while the subscription is running.

Beyond that, we give no warranties. To the extent the law allows, implied warranties are excluded. We do not warrant that software will be entirely free of errors or that it will run without interruption, and we do not warrant any particular commercial result.

Our total liability under an agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, loss of goodwill or business interruption. These limits do not apply to damage caused intentionally or by gross negligence, or to anything that cannot be limited under Danish law.

You are responsible for keeping your own copies of data you consider critical, in addition to the backups included in the subscription. Any claim must be raised in writing without undue delay after you discover the issue, and in any event within 12 months of it arising.

Force majeure

Neither side is liable for failing to perform because of something genuinely outside its control: war, natural disaster, epidemic, fire, strike, failure of public infrastructure, a major outage at a hosting or network provider, a cyberattack despite adequate security, or new legislation. The affected party tells the other as soon as it reasonably can. If the situation lasts more than 60 days, either side may terminate the affected part of the agreement without liability, and you pay for work already performed.

Governing law and disputes

Danish law applies, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. If we cannot resolve a dispute between ourselves, we both agree to try mediation through the Danish Institute of Arbitration before going to court.

If mediation does not resolve it, the dispute goes to the Copenhagen City Court as court of first instance, or to the Maritime and Commercial Court in Copenhagen where that court has jurisdiction.

General

These terms, together with your accepted quote and any data processing agreement, are the whole agreement between us and replace anything discussed beforehand. Changes must be in writing. We may update these terms for new engagements at any time; for an existing subscription, we will give you at least 30 days' notice of a material change, and you may terminate without the early termination fee if you do not accept it.

If a provision turns out to be invalid or unenforceable, the rest stays in force and the invalid part is read down to the closest valid meaning. Not enforcing a right on one occasion does not waive it.

Neither side may assign the agreement without the other's written consent, except that either may assign it to a group company or to a buyer of the business, on written notice. Nothing in these terms creates a partnership, joint venture or employment relationship between us.