Terms of Service

About Ceptiv ApS

These Terms of Service govern your engagement with Ceptiv ApS, part of Acenta Group ApS, with CVR number 37576476 and located at Maglebjergvej 6, 2800 Kongens Lyngby, Denmark. The services include custom software development such as backend applications, websites, mobile apps, AI integrations, third-party connections, ongoing maintenance, and access to the Client panel.

By requesting a quote, starting the project initiation process, or proceeding with any services, you agree to these Terms. If you are acting on behalf of a company or other entity, you confirm that you have the authority to bind that entity to these Terms. The agreement is governed exclusively by Danish law.

Our Services

Ceptiv ApS delivers fully custom digital solutions built from scratch, without relying on templates or pre-existing platforms. We provide predefined starter packages that include a one-time setup fee for development and a monthly subscription for hosting, maintenance, security updates, bug fixes, monitoring, backups, and priority support.

Starter Packages

These packages are Small at 18,000 DKK one-time plus 600 DKK per month for 12 features and 1 integration, Medium at 36,000 DKK one-time plus 900 DKK per month for 24 features and 2 integrations, and Large at 54,000 DKK one-time plus 1,200 DKK per month for 36 features and 3 integrations.

Additional features beyond the package allowance cost 2,500 DKK each, with unused features rolling over for future use at no extra cost.

Custom Solutions

For projects exceeding these scopes, requiring more features, complex integrations, or multiple systems, we offer fully custom quotes and packages tailored to your needs.

Project Process

The process begins when you submit your project details through the website. We review your requirements and provide a detailed quote or proposal within 24 hours.

Both parties then engage in a collaborative review and approval stage, during which the scope, features, timeline, and pricing are discussed, refined, and mutually agreed upon.

Only after this agreement is reached does the project proceed, with any payments becoming due as specified in the finalized agreement.

Your Responsibilities

You are responsible for providing accurate information, offering timely feedback during the project, complying with all applicable laws, and making payments on time.

Payment Terms

Invoices are issued in Danish Kroner and are due within 14 days unless otherwise agreed. VAT and other applicable taxes are your responsibility.

In case of late payment, interest accrues at 1.5 percent per month in accordance with the Danish Interest Act.

Cancellation & Termination

Early cancellation within the first 24 months incurs a one-time fee of 9,000 DKK for Small, 12,000 DKK for Medium, or 15,000 DKK for Large packages, with 30 days' notice required.

After 24 months, cancellation is free of penalty with 30 days' notice.

You may terminate with 30 days' notice after the initial commitment period. We may terminate for material breach after providing 14 days to remedy the issue.

Upon termination, you must settle all outstanding amounts, and we will deliver the code and data to facilitate transition.

Intellectual Property

Upon full payment, you own the custom deliverables we create specifically for your project, while we retain rights to pre-existing tools, code frameworks, and methodologies.

We grant you a perpetual license to use these solutions for your ongoing business needs.

You remain responsible for obtaining any necessary third-party licenses for integrations.

Confidentiality

Both parties agree to maintain confidentiality of shared information for five years after termination, except where disclosure is required by law.

Data Protection

Data processing occurs in accordance with our separate Privacy Policy, which forms an integral part of these Terms. Ceptiv ApS complies fully with GDPR and Danish data protection law.

You warrant that any data you provide complies with relevant regulations and that you have obtained all necessary consents for data processing.

Warranties & Liability

We warrant that services will be delivered in accordance with the agreed specifications and applicable Danish standards.

Beyond this, no other warranties are provided, and implied warranties are disclaimed to the fullest extent permitted by law.

Liability is limited to the total fees paid in the preceding 12 months, and indirect or consequential damages such as lost profits are excluded unless arising from gross negligence.

Force majeure events excuse performance delays.

Dispute Resolution

Any disputes are governed by Danish law, excluding conflict of laws principles, and will be resolved in the first instance by the Copenhagen City Court or the Maritime and Commercial Court if applicable.

The parties agree to attempt mediation before litigation whenever possible.

General Provisions

These Terms constitute the entire agreement between the parties and can only be modified in writing.

If any provision is found invalid, the remaining provisions remain in effect.

Assignment requires mutual consent except in the case of affiliates.